Analyze every interaction and surface insights and behaviors that improve rep effectiveness.
Improve script adherence to drive consistency and increase conversion rates.
Identify common objections, questions, and upsell opportunities, then coach reps to handle them.
Gain full visibility into your sales conversations
Arm contact center leaders with next-level insights, fueled by AI sentiment detection, empathy scores, and behavior analysis, to name a few.
Curtis Bragg Chief Growth Officer
"Observe.AI offered significant promise to add value to our business, and aligned with the Turnpoint growth strategy of incremental improvement of every stage of the customer interaction."
Turn conversation intelligence into action
Know what works and what doesn’t, then coach every rep to be a top performer through targeted and personalized coaching. Understand performance by team or individual.
Stack rank your sales reps and surface the cause behind performance discrepancies. Exceed quota attainment goals with targeted evaluations and coaching on qualifying, price-quoting and closing.
Identify how top reps overcome objections, then replicate that behavior across your team.
Know if reps are upselling and cross-selling, then identify and train the ones who aren’t.
Automate quality assurance at scale to ensure reps are asking for all the required information before proceeding.
See trends for rep behavior over time, such as empathy, script adherence, upsell offers, and more.
Accelerate rep ramp time
Onboard new reps in record time with training focused on the most effective scripts and behaviors—according to data. Observe.AI allows you to know exactly what fresh hires need to know to hit the ground running and start contributing to the bottom line.
Ken Cohen VP of Business Development & Consumer Sales
“The power of the platform is limited to the individual user’s imagination. It truly forces you to rethink what is possible.”
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