“Observe.AI’s Real Time AI brings new levels of personalization to agent coaching. It expands our universe of data and insights that inform real-time guidance, so our agents can focus on what’s actually relevant to them rather than be bombarded with irrelevant alerts. We feel we’re better positioned to act quickly and precisely to improve the service we provide to our customers and financial partners.”
“It is an easy to implement tool which also allows you to create “Moments” within the blink of eye, driving sales up and customer issues down while ensuring a positive customer experience.”
“Observe.AI lets us filter through thousands of calls, find pain points, analyze customer feedback, and act with urgency to improve our CX. Also strategically plan innovative efforts based around the customer, for the customer.