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Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

Trust in AI agents is a challenge, but the solution is simple: treat AI and human agents the same. With Observe.AI, you can train, monitor, and evaluate 100% of conversations on one platform—ensuring seamless AI-human handoffs, accurate responses, and enterprise-grade security.

How to Build Trust in Both Human and AI Agents

John McMullan

Director of AI Agent Marketing

Facing growing operations and outdated manual processes, Central Bank’s customer service team turned to Observe.AI to streamline QA, reduce after-call work, and enhance fraud detection.

Central Bank Streamlines Customer Service and Boosts Efficiency With AI

Sharni Medina

Director of Customer Marketing

If you’ve deployed conversational AI in your contact center, you’re well aware of its current limitations.

Your New AI Agents: Not Just Rule Followers, But Proactive and Empathetic

John McMullan

Director of AI Agent Marketing

In Asynchronous systems, logs are vital for debugging, yet traditional approaches falter as systems scale. This is the journey of transforming them into a developer's most powerful ally.

Logs Reimagined: Elevating Observability & Debugging in Asynchronous Systems

Tejas Kothari

Software Development Engineer

This recognition highlights our AI-powered conversational intelligence platform, which helps businesses unlock critical customer insights, optimize agent performance, and enhance CX outcomes at scale. Read more about why we stood out among 15 providers evaluated in this prestigious report.

Observe.AI Recognized as a "Leading" Provider in the CMP Research Prism Report for Customer Analytics and Insights

Aya Madea

Sr. Product Marketing Manager

Tell me what’s wrong with this picture: Your contact center records every customer interaction—a goldmine of insights, preferences, and unmet needs—only to let them collect dust in digital storage. At the same time, your business invests millions in market research and customer surveys to help drive revenue growth.

The Untapped Revenue Potential of Customer Interaction Data

Jacquie Kenney

Director of Product Marketing

There is a silent killer that threatens companies more than any market disruption: customer churn. Companies risked losing an estimated $846 billion in the US in 2024.

From Churn to Earn: The Contact Centers’ Impact on Customer Retention

Jacquie Kenney

Director of Product Marketing

The transformation the contact center segment has undergone is remarkable. Not too long ago, it was perceived as a necessary expense to handle complaints and basic customer support.

Mastering Conversions: 3 Winning Strategies for Contact Centers

Jacquie Kenney

Director of Product Marketing

We are excited to announce our first annual IMPACT Awards, honoring innovation, operational excellence, and exceptional customer experience!

Announcing Observe.AI's inaugural customer awards: Nominations Now Open for our 2025 IMPACT Awards!

Deepak Kumar

Chief Customer Officer

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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