Contact Center Insight | Our Blog - Observe.ai

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Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

Celebrating our forward-thinking, innovative customers, and are highlighting the change agents who are sharing their success stories.

Introducing: Observe.AI Agents of Change

Minal Awasthi

Customer Marketing

The buzz around Generative AI is real, but don't be fooled. Not all contact center LLMs are created equal.

The Problem with Most LLMs for Contact Centers

Jithendra Vepa

Chief Scientist

Our data analyst team analyzed 65,000+ conversations for our Observe.AI Insights series and found the best ways to personalize customer conversations

4 Tips for Personalizing the Customer Experience—and Boosting CSAT

Sneha Iyer

A new era of agent efficiency and performance has begun. Observe.AI has a powerful 30 billion parameter contact center LLM and Generative AI suite for contact centers looking to differentiate customer experience using AI technology.

Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

Satarupa Chatterjee

Satarupa Chatterjee

Senior Director, Product Marketing

A Guide for Contact Center Leaders

The Generative AI Manifesto: Experiment Fast, Early, and Responsibly

Swapnil Jain

Co-Founder and CEO, Observe.AI

Our data analyst team analyzed 230,000+ conversations and found three major call center sales tips for agents that significantly improved conversion rates.

Call Center Sales Tips for Agents: Top 3 Tactics

Sneha Iyer

Santa Clara University Distinguished Professor Kirthi Kalyanam shares his thoughts on Generative AI for the contact center

Contact Center Generative AI: Perspective from a Distinguished Professor

Michael Lowe

Head of Content

Observe.AI CEO Swapnil Jain and Chief Scientist Jithendra Vepa Answer Your Generative AI Questions

GPT & Generative AI Q&A with Observe.AI’s CEO and Chief Scientist

Michael Lowe

Head of Content

Strengthening the QA process by introducing the Sharing, Acknowledgement and Disputing of QA evaluations

Make Your Contact Center Quality Assurance Process More Democratic

Melinda An

Senior Product Marketing Manager

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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