Insights

Industry analysis, best practices, and actionable strategies for contact center leaders.

How Nations Info Corp Improved Save Rates by 2X and Reduced AHT by 43% Using Auto QA

Farhan Shakeel

Sr. Customer Success Manager

3 Lessons House of the Dragon Can Teach Us About Contact Center Operations

Michael Lowe

Head of Content

New Data from the 2022 State of Contact Center Conversation Intelligence Report

5 Investments That Revenue-Generating Contact Centers Are Prioritizing Right Now (and You Should Too)

Michael Lowe

Head of Content

And how to make it a healthy habit for your team

3 Reasons You Should Be Listening to More Sales Call Recordings

E.J. Tague

Head of Sales - Northeast & West Regions

3 common reasons contact center software projects fail—and what to do about it

Rich Wang

VP Customer Success, Observe.AI

3 New Ways Observe.AI Helps Contact Centers Power Workflows with Customer Conversation Data

Harshit Jain

Product Marketing, Observe.AI

$125M Series C to Accelerate Every Contact Center into the AI-Empowered Era

Swapnil Jain

Co-Founder and CEO, Observe.AI

Big ARR growth, platform innovation, and new continued industry recognition made 2021 our biggest year yet.

Why 2021 was our biggest year yet (and what’s next)

Swapnil Jain

Co-Founder and CEO, Observe.AI

Read on to find out how this moving services company achieved 74% revenue growth, identified an additional $1 million revenue stream in just 30 days, and increased process adherence by 48%.

JK Moving's Ken Cohen shares his strategy behind 74% revenue growth

Vartika Gupta

Content Marketing manager

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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