Case Studies and Customer Success

Trusted by AI-First Teams

Delivering impact for these leading companies

Paul Marino

Director of the Customer Experience, Woodforest National Bank

“We really needed some help — that drove our pursuit to look for a partner that could help us evaluate those interactions and give us measurable, scalable feedback.”

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Joshua Johnson

Senior Director of Operations Strategy, SoFi

“There's a lot of fear in AI and replacing jobs. The biggest piece is helping our internal teams understand that AI is an assistant — it's there to help you be better at your job.”

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Jim Degliumberto

Chief Operating Officer, Verida

“It's important to have a partner who understands the importance of compliance — ensuring that all of the business associate agreements, the HIPAA compliance, the SOC 2 audits, all of the documentation that's needed — they understand the importance of that.”

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Kayla Copenhaver

Senior Director of Customer Solutions Technology, Asurion

“I was blown away by the ease of use of the platform. The UI was far and away better and easier to understand than anything else we had looked at.”

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Brittany Green

Senior Product Manager, Transcarent

“Previously it would take weeks to handle a simple use case like authentication. With Observe AI, it's been minutes, hours. It's incredible — so user-friendly, and I feel very technical using it just because of how simple it is.”

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