Your team of AI analysts that lets you see around corners.
BENEFITS
The AI business analyst for CX teams.
Insights Agents continuously analyze customer conversations to uncover what is changing, why it matters, and where the business should act. Ask a question, investigate a hypothesis, or let the agent surface patterns you were not looking for. Every finding is quantified, supported by real customer interactions and agent performance, and then connected to recommended next steps.
Find what others miss
These AI Agents know your CX operation to continuously surface emerging issues, behavioral shifts, customer friction, and unexpected trends across every interaction.
Proactive investigation
Insights Agents proactively surface trends tied to your business goals. Ask questions in plain language to dive deeper, and quickly move from hypothesis to quantified findings, evidence, and root cause.
Turn data into decisions
Translate customer conversations into clear findings and recommended actions that product, marketing, operations, and CX leaders can use to make better decisions.
THE PROBLEM
You have a lot of data. You still don’t have the answers.
Most CX platforms can capture, transcribe, and categorize every interaction. The harder problem is turning that volume of customer data into something the business can actually use. Teams still rely on dashboards, manual analysis, predefined reports, and analyst support to understand what is changing, why it is happening, and what deserves attention.
A dashboard tells you what moved. It does not investigate why, connect the evidence, or tell you what to do next. That gap between visibility and understanding is where Insights Agents work.
how it works
Coaching isn't a feature. It's a continuous improvement loop.
Performance Agents take frontline coaching and improvement to the next level by connecting evaluations, coaching, and performance measurement into one closed loop. Every customer interaction is evaluated for full transparency, giving supervisors the evidence to coach against specific behaviors, track improvement over time, and see exactly where performance is changing. Each cycle improves the intelligence behind the coaching and the performance of the people receiving it.
Evaluate
AutoQA + Behaviorsidentify gaps across everyinteraction.
Plan
AI Coach drafts anevidence-linked plan, readyto review.
Coach
The supervisor edits, owns,and delivers the session.
Measure
QA and Behavior scorestrend — coached vs.uncoached.
behaviour discovery
Discover the behaviors that drive performance.
Move beyond coaching to a scorecard. Performance Agents use Interaction Intelligence, AutoQA, and Insights Agents to identify the behaviors that separate top performers from the rest across service, sales, compliance, and more.
Analyze 100% of customer interactions
Surface winning behaviors and performance gaps
Connect behaviors directly to business outcomes
TAILORED AT SCALE
Purpose-built agents for every coaching need
Different outcomes require different coaching. Configure specialized Performance Agents for sales, service, compliance, empathy, and other priorities, all working within one continuous performance loop.
Configure agents around specific use cases, like compliance, empathy, or upsell
Coach to the behaviors that matter most, not just checklists or scorecards
Adapt programs as priorities change
PROGRAM MANAGEMENT
Know who to coach and what to coach
Performance Agents turn interaction data into clear coaching priorities, identifying who needs support, what they need to improve, and the evidence behind it. Supervisors start with ready-made plans while staying fully in control of every session.
Know who you need to coach, and what to focus on
Automatically generated, evidence-backed coaching plans
Review, adjust, and approve every session
continuous growth
Measure whether coaching actually works
Every coaching and feedback session becomes a measurable point in time. Track progress across individuals, teams, cohorts, lessons, and behaviors to see what is improving and where more support is needed.
Measure performance before and after coaching
Compare progress across topics, teams, and cohorts
Set universal standards to establish winning behaviors
Powered by the platform
Built on Interaction Intelligence.
Every agent family — Quality, Performance, and Insights — reads from the same foundation,giving coaching a representative picture, not a 2% slice.
Explore the fleet
Insights Agents
Your analyst to uncover winning behaviors, trends, and more about your CX operations
Companion Agent
Real-time guidance for every customer interaction
Voice AI
Handle customer conversations with human-like precision.
Define the Behavior. Draft from Evidence. Coach at scale. Prove it worked
That's not four features. It's one loop.
