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Conversation Intelligence Consulting Services

Helping you harness the full power of conversation intelligence faster, and with greater accuracy.

We accelerate the value you get from our Conversation Intelligence platform by combining the power of contact center AI and automation with industry expertise from our seasoned consulting services team.

Building on the experience of working with leading brands across industries and regions, our experts will help you unlock the full potential of your conversation data, customer base, and contact center operations.

Dilhara Kaluarachchi
VP Customer
Care Center

“Working closely with the team at Observe.AI has allowed us to excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization."

Services designed for your success

We make our customers successful from implementation through ongoing optimization with a range of services designed to help you achieve tangible business results, faster.
Launch

Implementation services to accelerate your launch

Integration
Configuration & System Design
Change
Managment
Speech Analytics & Automation
Nurture

Value-added services for your long term success

Speech &
Interaction Analytics
AI Automation
Actionable Insights
Business Value

Implementation services

We make our customers successful from implementation through ongoing optimization with a range of services designed to help you achieve tangible business results, faster.
Integration services
Configuration & system design
Change management & training
Automation services
Speech analyst services

Value-added services for every contact center

Speech & interaction analytics services
This service includes listening to conversations, identifying trends and topics, and capturing business intent with high accuracy. We can bring our expertise so you don’t have to build it in-house and help you run, change and adapt interaction analytics to the specific needs of your business.

AI automation services
End-to-end guidance and setup of new AI program automation including configuration, testing, calibration, supported go-live, and user adoption.

Actionable insights services
We’ll analyze and interpret your conversation data from interactions across channels and find insights about your business that you can act on. We’ll make sense of the data for you and create concrete action plans for your front line to be able to act on the insights found.

Business value consulting
Uncover and articulate how Observe.AI creates measurable business value by identifying key ROI impact areas, gathering data inputs, and quantifying outputs.

Trusted by leading global brands
Trusted by leading global brands

Learn how our services can accelerate your value from Conversation Intelligence.

LET’S TALK