Eyes on Every Interaction. Not just a Sample of Them.
You can't Manage What You an't See
Spot-checking a handful of calls leaves supervisors blind to most of the floor — and the problems they do catch surface too late.
01 - BLIND SPOTS
Dashboards don’t help
Most capture baseline metrics like volume, AHT, capacity, and trends – but lack intelligence to tell you the risks going on right now across your team.
100% live monitoring
02 - TOO LATE
Risks surface after the fact
By the time a bad call is found in review, the customer has already churned, a compliance issue occurred, or escalated.
Reliable multi-step workflows
03 - SPAN
Too many reps, too few eyes
One supervisor can't watch dozens of live conversations — so most go unsupervised.
Oversight at scale
Floor Management at Full Coverage
Supervisor Agent gives leaders real-time visibility and the ability to act — across every conversation, not the few they happen to catch.
Total visibility
See every active interaction and team metric on one live dashboard.
Real-time risk alerts
Get flagged on escalation risk, sentiment drops, and compliance misses instantly.
Step in when it counts
Whisper-coach, message, or join a live call the moment a rep needs help.
Everything Supervisor can do:
The oversight and intervention capabilities behind full-floor coverage.
Supervisor Visibility
Give leaders insight into assisted interactions
Supervisor Assist
Track active conversations and intervene when needed
Supervisor Dashboard
Track team performance and coaching progress
Live Monitoring
Watch every active interaction in real time
Risk & Sentiment Alerts
Get flagged the moment a conversation goes sideways
Escalation Rules
Route interactions by intent, risk, or failure
the outcome
A Floor that Runs Itself — with You in Command
100%
Calls monitored
Every live conversation, watched.
<5s
Risk-flag latency
Intervene before it escalates.
1:50
Span of control
One supervisor, the whole floor.
Explore our agents
Companion agent
Guide frontline teams in real-time.
Headless Agent
Automation behind the scenes
Voice AI
Automate customer conversations
Supervise the Whole Floor — in real time
See Supervisor Agent monitor every live call andflag risk before it escalates.
