AI AGENTS FOR CUSTOMER EXPERIENCE

AI agents for better customer experiences

Voice-first AI agents. Natural, human-like conversations for your customers. Predictable execution for your business.

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“When people reach out, they are going through something in healthcare. We’d like to reserve our human capacity to handle those difficult conversations. And VoiceAI allows us to do just that. Provide timely support for routine questions and let our human agents focus on the difficult conversations”

David Singh
Product Manager, Accolade

MEET OUR AI AGENTS

VoiceAI Agents

Automate calls end-to-end, or intelligently route so every conversation finds the right outcome.

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ChatAI Agents

Authenticate users, resolve issues, and deliver seamless support on any channel.

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Trust, Control, & Transparency at Every Layer

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Guardrails

Grounding and guardrails keep your agent on topic, while alerts, real-time reports, and warm escalations ensure timely intervention and oversight.

Auditing

Automatically evaluate 100% of conversations to understand the reasoning behind every decision and gain full transparency with a complete audit trail.

Data Governance

Your data is used solely for your AI Agent. We never train models or share it, and we follow industry-leading practices to protect your privacy.

Privacy

SOC 2 Type II, HIPAA, and GDPR-compliant. Your data is encrypted at rest and in transit, with rigorous access controls and audit logs.

AI agents that execute your workflows, end-to-end

Connect your AI Agents to the tools your teams already use

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INDUSTRY EXPERTISE

Built to work with the tools `you use.`

USE CASES

USE CASES

USE CASES

USE CASES

Deploy AI agents on one secure, scalable AI platform

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Why observe.ai

Three powerful products to supercharge your business

AI Agents

Automate customer interactions with AI Agents that deliver natural conversations and reliable execution across voice and chat.

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AI Copilots

Augment agents with real-time guidance and automated workflows, and leaders with on-demand VOC insights

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Conversation Intelligence

Automatically QA 100% of human and AI interactions to monitor agent performance, quality and compliance.

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Trusted across 350+ enterprises

empowering

your industry

Ready to take your department from a cost center to a strategic revenue division? We’re here to help.

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Agentic AI for Customer experience

Purpose-built AI agents. One CX platform.

Observe.AI’s Agentic CX Platform uses AI Agents to resolve interactions and improve CX outcomes

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Our platform

What We Do & How We Transform CX

AI Agents for Customers

Resolve customer inquiries end-to-end across voice and chat, from authentication to execution

AI Agents for Frontline Teams

Guide every interaction in real-time with the personalized context, next-best action, and automated actions

AI Agents for Operations

Evaluate interactions, generate coaching, and surface insights to take action on issues across your entire operation

AI-Driven Outcomes We Deliver

Faster, Better Resolutions

Engage customers, inbound or outbound, with personalized always-on, AI support agents that deliver outcomes at scale

Increase Speed, Accuracy, and Consistency

Empower frontline teams with a companion AI Agent that listens, thinks, and acts alongside them to resolve complex issues quickly, and reduces errors and handle time

Operate CX with Full Visibility

Immediately surface issues and improve operations, continuously across the entire connected system, with AI performance management agents that evaluate both humans and AI agents

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Trusted by AI-First Teams

Delivering impact for these leading companies

Paul Marino

Director of the Customer Experience, Woodforest National Bank

“We really needed some help — that drove our pursuit to look for a partner that could help us evaluate those interactions and give us measurable, scalable feedback.”

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Joshua Johnson

Senior Director of Operations Strategy, SoFi

“There's a lot of fear in AI and replacing jobs. The biggest piece is helping our internal teams understand that AI is an assistant — it's there to help you be better at your job.”

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Jim Degliumberto

Chief Operating Officer, Verida

“It's important to have a partner who understands the importance of compliance — ensuring that all of the business associate agreements, the HIPAA compliance, the SOC 2 audits, all of the documentation that's needed — they understand the importance of that.”

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Kayla Copenhaver

Senior Director of Customer Solutions Technology, Asurion

“I was blown away by the ease of use of the platform. The UI was far and away better and easier to understand than anything else we had looked at.”

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Brittany Green

Senior Product Manager, Transcarent

“Previously it would take weeks to handle a simple use case like authentication. With Observe AI, it's been minutes, hours. It's incredible — so user-friendly, and I feel very technical using it just because of how simple it is.”

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Joaquin Bufeu

Strategy & Operations, DoorDash

“Being able to measure everything really allows you to have an increased control over what's happening in your support.”

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Why Choose Observe.AI

An orchestrated multi-agent ecosystem that takes action to resolve, optimize, and continuously improve every interaction across the entire CX lifecycle.

Purpose-Built
AI Agents

Observe.AI uses agentic AI that reasons, adapts, and generates a plan for every facet of the customer experience lifecycle.

Outcome
Driven

AI Agents are built for real conversations, not rigid paths, they adapt in real time and drive outcomes from start to finish.

One Unified Platform

A unified platform connects AI Agents, human agents, and operational insights to continuously improve every experience.

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Frequently Asked Questions

Find quick answers to the most common support questions

Still have questions?

Feel free to get in touch with us today!

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How do AI agents integrate with our existing CX stack?

AI customer service Agents connect to your CRM, CCaaS, knowledge base, and backend systems to read and write data, trigger workflows, and operate within your existing environment.

How do you ensure accuracy and compliance?

AI support Agents follow structured workflows with enforced steps for authentication, disclosures, and policy adherence, with built-in evaluation and auditability across every interaction.

How quickly can we deploy AI Agents?

Most teams go from initial setup to production in a month or two, using pre-built workflows, integrations, and testing tools to accelerate deployment.

How do all the AI agents work together across the AI CX platform?

Customer, frontline, and operations agents share the same data, context, and workflows, so every interaction, action, and insight feeds into a single system.

What level of visibility do we get into performance?

You can evaluate 100% of interactions, track performance in real time, and surface trends across customers, agents, and operations.

How do you maintain control and governance at scale?

The platform enforces policies, tracks every action, and provides full visibility into performance, so teams can operate with control as AI agents take on more work.

Ready to Transform

See how Observe.AI can work for your operation

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AI AGENTS FOR CUSTOMER EXPERIENCE

AI agents for better customer experiences

MEET OUR AI AGENTS

VoiceAI Agents

ChatAI Agents

AI agents start with accurate comprehension

Real-world speech handling

High fidelity entity extraction

Messy multi-turn conversation

Predictable execution, every time

Policy gates & deterministic activation

Process control

Task-level testing

Continuous Testing and Governance

Evaluation checks

Auditability & transparency

Runtime monitoring

Trust, Control, & Transparency at Every Layer

AI agents that execute your workflows, end-to-end

Built to work with the tools you use.

Deploy AI agents on one secure, scalable AI platform

Three powerful products to supercharge your business

Purpose-built AI agents. One CX platform.

What We Do & How We Transform CX

AI Agents for Customers

AI Agents for Frontline Teams

AI Agents for Operations

AI-Driven Outcomes We Deliver

Faster, Better Resolutions

Increase Speed, Accuracy, and Consistency

Operate CX with Full Visibility

Trusted by AI-First Teams

Why Choose Observe.AI

Frequently Asked Questions

Still have questions?

How do AI agents integrate with our existing CX stack?

How do you ensure accuracy and compliance?

How quickly can we deploy AI Agents?

How do all the AI agents work together across the AI CX platform?

What level of visibility do we get into performance?

How do you maintain control and governance at scale?

Ready to Transform

Built to work with the tools `you use.`