AUTO QA

Boost business performance, faster.

Automatically analyze 100% of your customer interactions so you can take actions to increase revenue, improve CX, and eliminate compliance risk. Avoid spot-checking QA and coach agents based on reality to maximize efficiencies and performance.

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100% VISIBILITY INTO CUSTOMER INTERACTIONS

Scale interaction analytics with AI

Leverage AI and automation to analyze every customer interaction so you can make data-driven decisions for your business based on the reality of your customer conversations.

Learn how Figo gains critical visibility into the business

1000X CONVERSATION DATA

Coach your agents based on reality

With Auto QA, coaching workflows are powered by the most robust agent performance insights, so supervisors and managers can provide proactive coaching at scale to change behavior.

Brady Thompson

Speech Analyst

"Auto QA offers transparency and visibility into our business across a large sample of customer interactions. The calibration capability allows us to find sources of machine or human-led errors so we can drive the necessary policy changes and better coach our agents.”

Pat S.

Operations Supervisor

“Observe.AI is helping me manage my quality and compliance requirements with ease. I've realized that with AI we can evaluate and review more calls in a more efficient and timely manner.”

Nicole B

Quality Assurance Expert

“We have tripled our evaluations per month! I can manage compliance, CSAT and call grading better than ever. Coaching is effortless, and everything is in one spot for each expert when it's time to review."