Impact Series
Demystifying the Shift:
How to Move from Legacy Voicebots to GenAI-Powered CX
Monthly conversations for CX leaders to drive meaningful impact in their contact centers and beyond.
Thursday, May 22nd at 9 am PT | 12 pm ET
Leave legacy bots behind
Traditional Voice AI has consistently failed to live up to the hype—leaving customers frustrated and contact centers scrambling for better solutions.
With 57% of businesses expecting call volumes to rise by up to 20% in the next 12–24 months (McKinsey), and 32% of customers ready to switch brands after just one bad experience (PwC), the need for a better approach is urgent.
Join industry experts, Sneha Iyer, Business Value Lead and Nidhin Varghese, Head of AI Agent Practice explore the seismic shift from clunky, bolt-on AI tools to intelligent, agentic voice systems built on conversation intelligence. We’ll unpack how a unified platform approach—combining AI that listens, understands, and acts with rich customer conversation data—is redefining the future of voice AI.
Whether you're rethinking your current tech stack or just starting to explore voice AI, this session will give you a blueprint for building customer experiences that actually work.
As if the topic was intriguing enough, each person who attends will get a $25 DoorDash Gift Card!
Key Takeaways:
Why legacy tools fall short: CRMs, CCaaS, and standalone AI systems weren’t built for conversation—and it shows.
What today’s AI agents can do: Think multitasking, sentiment detection, and empathetic responses—no more rigid menus that 55% of customers avoid.
How unified platforms win: Human and AI agents on one system = seamless handoffs, no repeated info, and full visibility.
Register Now!
Date: Thursday, May 22nd
Time: 9:00 am PT | 12:00 pm ET
