Launched a new product and not sure how your customers are reacting to it? Or, have your sales dropped in a certain geography all of a sudden and you can't figure out why?
Observe.AI platform allows you to :
Spend a lot of time listening to calls for QA? We got you! With Observe.AI 'Insights AI', you can:
Do you give feedback to an agent once in a month? Maybe we can change that! With Observe.AI 'Feedback' feature:
What is your Agent to Call Volume ratio? Is the Average Handling Time of your agents is higher than expected? Observe.AI machine learning models allow you to:
Have a Sales team making outbound calls? Do you know how they pitch your product. what works and what doesn't? Observe.AI Insights feature allows you to: