"Observe.AI is critical for training agents on the job, improving compliance, and catching trends around keywords being said. The platform brings wisdom of the entire system to that agent, and empowers them with data.”
“It is an easy to implement tool which also allows you to create “Moments” within the blink of eye, driving sales up and customer issues down while ensuring a positive customer experience.”
“Observe.AI lets us filter through thousands of calls, find pain points, analyze customer feedback, and act with urgency to improve our CX. Also strategically plan innovative efforts based around the customer, for the customer.